This policy delineates the information collected from visitors to the web site as well as how we use and protect that information. Protecting your privacy and your personal data is of utmost importance to us, and guides us in creating, organizing and implementing our activities on-line and off-line.

HOPA Refund Policy

Visitor Data Collected

You may browse many areas of our Web site, including our home page, without disclosing any personal information about yourself. Within these areas we only collect and store the information that is automatically recognized by the Web server, such as your IP address and files you request from the server. We collect the personal data that you volunteer on registration, order, survey, or other forms, or by email. Additionally, some areas of our Web site might be available only to certain persons and will require a login and password to access these areas. In order to be granted a login and password you may be asked some demographic information about yourself

Registering on our site is optional. If you choose not to register or provide personal information, you can still use the public areas of our Web site. However, you will not be able to purchase items online, or be allowed access to private areas of our Web site. We view the customer information that we collect as a valuable and confidential asset of which we take great care to ensure its safety.

We do not knowingly collect personal information from children.

Data Analysis

As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we measure visitor activity on our Web site, but we do so in ways that maintain individual visitor anonymity. We use the information that we collect to measure the number of visitors to the different areas of our site and to help us make our site more useful to visitors. This includes analyzing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.

Data Sharing

Though we make serious efforts to preserve your privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Cookies and Other Technologies

We collect the anonymous information we mentioned above through the use of various technologies, one of which is called "cookies". A cookie is an element of data that a Web site can send to your browser, which may then be stored on your hard drive. Cookies may last for only a single session or may span multiple sessions. Our Web site only uses single session cookies. We also use cookies throughout the private sections of our Web site in order to prevent security breaches as well as to track user activity. Finally, cookies are employed in such applications as shopping carts, continuing education, or other applications that require the storage of user data from one screen to the next.

Individual Participation/Access

You can ask us whether we are keeping personal data about you, and you can also request to receive a copy of that personal data. Before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of your identity, we reserve the right to refuse to send you the personal data.

We will make a sincere effort to respond in a timely manner to your requests to the previous questions or to correct inaccuracies in your personal information. At any time, you may request that we delete or correct your personal information in our logs. For such requests, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..


Throughout our Web site, you will find links to third party Web sites. Please note that we are not responsible for the privacy policies or content on third party sites.


We intend to protect the quality and integrity of your personal information. We have implemented technology and security policies as reasonable precautions in the storage of the personal information you disclose to us on our Web site. Our employees and processors who have access to personal data are obliged to respect the privacy of our visitors and the confidentiality of their personal data.

HOPA Refund Policy

In situations in which HOPA is contacted by individual(s) requesting a refund, HOPA staff has the right to determine whether or not a refund or a credit will be issued to the individual(s) account in the system. All cases will be handled on an individual basis by HOPA staff and may potentially result in a refund to the individual(s).

Refund/Credit Procedures:

1. Live Educational Event
If an individual is unable to attend a live event due to a physical or natural emergency that impacts ability to travel, HOPA staff shall adjust the live registration to a virtual offering or on-demand version of the same event, if available. If an individual(s) disinclines this offer, HOPA staff will determine whether a refund or credit will be issued. All live educational event cancellations are subject to a $50 administrative fee.

2. Educational Products
Individuals seeking a refund on any on-demand educational product should contact HOPA education at This email address is being protected from spambots. You need JavaScript enabled to view it..

In the event a wrong product is purchased, the individual must contact HOPA within 5 business days. HOPA staff will issue a credit or refund as appropriate, depending on how much of the course has been consumed. All sales become final after 5 business days from product purchase.

3. Membership
Membership fees are non-refundable and non-transferable. Funds resulting from a duplicate account purchase of a membership will be allocated to subsequent membership in following years.

Any discrepancy relating to a membership account should be addressed via phone with the HOPA Member Services team at This email address is being protected from spambots. You need JavaScript enabled to view it. or 877.467.2791 (1.877.HOPARX1).